Message: "Namaste <naam> 🙏 Aapko N+ months ho gaye <clinic> visit kiye…" aur "BOOK" reply ya call karne ko kehta hai. Ye clinic ke WhatsApp Business API se nahi jaata — aapke apne WhatsApp se jaata hai, isliye bhejne se pehle text badal bhi sakte ho, aur wallet se kuch nahi katta. 10 digit number me 91 khud lag jaata hai. List me sabse purane patient pehle, zyada se zyada 200. Delete (archive) kiye patient nahi aate, par merge me hata hua purana duplicate record list me aa sakta hai — use chhod do. Bheja gaya message app me kahin record nahi hota aur patient list se hatta nahi; kisko bheja wo khud note karo. Automatic recall campaign ke liye Patient Care → Follow-ups → Recare Campaigns alag feature hai. Khaali list par "No dormant patients ✓". Mobile: "📞 Recare" tab me "WA" button.
AI Insights ke "Recare Queue" se purane patient ko WhatsApp kaise bheje?
Insights → Clinic Health → AI & Alerts → AI Insights → "Recare Queue" tab: 6+ mahine se na aaye patients ki list (naam, UHID, phone, "last visit N+ months ago"). Row par hara "WhatsApp" button dabao — aapka WhatsApp (web/app) us number par ek taiyaar Hinglish message ke saath khulta hai; wahan Send khud dabana hai.
Where in ORALZY: Insights → Clinic Health → AI & Alerts → AI Insights · Mobile: Clinic Health screen → AI & Alerts
Quick steps
- AI Insights kholo aur "Recare Queue" tab chuno
- Patient ki row par "WhatsApp" dabao
- WhatsApp me message check karke Send dabao