Score 0–100 hai, pratishat nahi. Example: avg gap 60 din aur aakhri visit 120 din pehle → ratio 2 → score 40. Last Visit "Never" = koi completed visit nahi. Avg Gap "—" = do se kam visit. Owner View ka "High-Churn-Risk Patients" card sirf top 10 churn patients me se 75+ wale ginta hai (isliye wahan 10 se zyada kabhi nahi dikhega). Ye appointment status par chalta hai, bill par nahi — PT Out na kiya ho to visit nahi gina jaata.
Churn Risk score kaise banta hai aur 70/100 ka matlab kya?
Churn Risk patient ke aakhri visit ko uske aam gap se milata hai. Visit = appointment jiska status "PT Out" ya "Engage" hua. Kabhi visit nahi hua to 30. Do ya zyada visit: aakhri visit ke din ÷ (avg gap, kam se kam 30) — jitna zyada der, utna score; 365 din se zyada ho to kam se kam 70. Sirf ek visit: 365+ din = 80, 180+ = 50, warna 20.
Where in ORALZY: Insights → Clinic Health → Patients → Risk Scores
Quick steps
- Insights → Clinic Health → Patients → Risk Scores → "Churn Risk" card
- Last Visit aur Avg Gap column dekho