Most clinics choose software from a demo. A demo shows the good screens; these questions show what daily life will be like. Ask every vendor the same twelve.
The 12 questions
| # | Ask the vendor | Why it matters | ORALZY |
|---|---|---|---|
| 1 | Does billing treat dental services as GST-exempt and pharmacy as taxable? | Wrong GST on a bill is a compliance problem, not a typo | Yes, plus GSTR-1 JSON and a 3B worksheet |
| 2 | Can patients pay by UPI QR, in parts or in advance? | Most counter payments in India are UPI | Yes — counter QR, part payment, advance, registration fee |
| 3 | Is WhatsApp through the official Business API? | Unofficial tools get numbers banned | Yes, official WhatsApp Cloud API |
| 4 | Do X-rays come in from the RVG/OPG computer automatically? | Saving and attaching files by hand stops after a week | Yes, Windows bridge; DICOM Worklist, VDDS-media, HL7 |
| 5 | Does the mobile app have every feature, or only a few? | Doctors check the schedule and records on their phone | Same features on web, Android and Windows |
| 6 | Is pharmacy stock batch-wise with expiry? | Expired stock is a safety and audit issue | Yes, FEFO batches, expiry returns, barcode POS |
| 7 | Are attendance and payroll included? | One less separate tool | Yes — face punch, leaves, payroll, payslips |
| 8 | Does it help with NABH? | Registers and SOPs are most of the NABH work | Yes — NABH built in |
| 9 | Does it handle RGHS or other government schemes? | Scheme rates and claims differ from private billing | Yes — dual rate cards, claim photos, claim status |
| 10 | Where is our data stored, and who can see it? | Patient data is sensitive; DPDP Act applies | Mumbai region, per-clinic isolation, role-based access |
| 11 | What happens when something breaks? | A stuck front desk loses patients | 30-min response, 24-hr resolution, in writing — or 15 days free |
| 12 | Can we move our data in, and try it first? | Starting from zero is the main reason clinics don't switch | Excel/CSV import; 30-day free trial, no card |
Red flags
- The vendor will not put support response times in writing.
- The mobile app is "coming soon" or only shows the appointment list.
- WhatsApp is sent from a personal number or a browser extension.
- There is no way to export your own data.
Single chair or multi-branch
A single-chair clinic needs speed at the counter and a phone app. A multi-chair clinic needs chair scheduling, a queue and staff management. A group needs branch-wise reports rolling up to one owner dashboard. ORALZY covers all three in the same product; you turn on what you use.