What goes out on WhatsApp
| Message | When | What the patient gets |
|---|---|---|
| Appointment reminder | Before the visit | Date, time, doctor and clinic location |
| Recall | When a follow-up or check-up is due | A reminder to book, with automatic follow-up sequences |
| Bill | After payment or treatment | The bill as a PDF, with a one-tap UPI payment link |
| Prescription | After the visit | The prescription as a PDF |
| Consent and case sheet | When signed | A copy as a PDF |
| X-rays and photos | When the doctor shares them | The image itself |
| Post-op instructions | After a procedure | Instructions for that treatment |
Replies come back to the clinic
Messages carry reply buttons. When a patient taps one — to confirm, to ask for a call back, to request a document — it lands in Patient Requests, so the front desk sees it without checking a phone.
Official API, not a personal number
ORALZY uses the official WhatsApp Business Cloud API through a verified provider. Messages go from the clinic's own business number with Meta-approved templates, so the number is not at risk of being banned for bulk sending. SMS over DLT-approved templates is also available.
Why it matters
- Patients in India read WhatsApp; they rarely read email or SMS.
- Reminders reduce no-shows, and recalls bring back patients who would otherwise drift away.
- Sending documents on WhatsApp saves printing and gives the patient a copy they will not lose.
WhatsApp is one part of ORALZY's dental clinic software. See also GST billing.