Row tab nahi banti jab: message apne phone ke WhatsApp se, ya WhatsApp Business phone app se bheja gaya — Sent Log sirf app se gaye messages ka record hai; kuch rok bhejne se pehle hi lag jaati hai (jaise patient ka STOP ya ORALZY ka emergency stop) aur tab kabhi-kabhi row banti hi nahi; ya message bana hi nahi (jaise uska automatic switch band ho). Dhyan: date range ka din raat 12 baje nahi, subah 5:30 (IST) se ginta hai, isliye raat 12 se 5:30 ke beech gaye message pichhle din me dikhte hain — "7 days" chuno. "To" column me naam "—" ho to us number ka patient record nahi mila, number se search karo.
Sent Log me message ki row hi nahi dikh rahi, iska matlab kya?
Pehle range aur filter dekho: Sent Log default pichhle 30 din dikhata hai — "90 days" chip ya From / To date badlo, "All statuses" aur "All channels" rakho, search box khaali karke "Search" dabao. Ye log 9 Sep 2026 se shuru hua hai, usse pehle ke message isme nahi hain. Phir bhi row na mile to message app se gaya hi nahi.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log
Quick steps
- Upar "90 days" chip dabao ya From / To date badlo
- Status "All statuses" aur Channel "All channels" rakho
- Patient ka number (kam se kam 4 ank) likh kar "Search" dabao
- Phir bhi na mile to message gaya hi nahi — patient ko dobara bhejo