Doosre role se contact delete karne par "Forbidden: DELETE restricted to owner/admin/super_admin" aata hai. Inbox reply ya Hold / Inactive par koi PIN nahi maanga jaata. Reply clinic ke number se jaata hai — patient ko staff ka naam nahi dikhta, aur inbox me bhi nahi dikhta ki kisne bheja. Excel / CSV contacts upload Growth add-on ka hissa hai — menu me na dikhe ya "This needs the Growth add-on" aaye to Setup → Plan & Help → Store se le sakte hain.
WhatsApp Inbox aur Contacts me kaun kya kar sakta hai?
Clinic ka koi bhi login (owner, admin, doctor, receptionist, assistant…) Live Inbox padh sakta hai, reply bhej sakta hai, chat Open / Snooze / Close kar sakta hai, aur Contacts me contact jod, Hold, Inactive, Make active kar sakta hai. Contact Delete sirf owner / admin. Auditor login sirf dekh sakta hai; Staff Login (ESS) me WhatsApp screens nahi khulte.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Patient Connect → WhatsApp → WhatsApp Contacts
Quick steps
- Reply, Hold, Inactive apne login se hi kar sakte ho
- Contact delete karna ho to owner ya admin se karwao
- Auditor ya Staff Login se ye kaam nahi hote