Unread wali chats hamesha list me upar rehti hain, taaki campaign ki hazaaron chats aaj ke asli jawab na dabayein. Dropdown aur chip saath chalte hain — jaise "Open" + "Replies". Snoozed chat par patient ka naya message aaye to wo Snoozed hi rehti hai, isliye "Open" filter me nahi dikhti — "All" ya "Snoozed" chuno. Closed chat naya message aate hi khud Open ho jaati hai. Inbox poori team ka ek hai: unread ka matlab "kisi ne nahi khola", "kisi ne jawab diya" nahi. Mobile app me pills: All / Open / Snoozed / Closed (default All); Replies / Campaign chip mobile par nahi hain.
Live Inbox ke Open, Snoozed, Closed aur Replies, Campaign filter ka matlab kya hai?
Search ke neeche dropdown: "Open" (default), "Closed", "Snoozed", "All" — chat ka status. Chips: "All" = sab chats, "Replies" = jin chats me patient ne kam se kam ek baar likha, "Campaign" = jin tak WhatsApp campaign pahuncha. "N new" = patient ke bina padhe messages; koi bhi staff chat khole to sabke liye 0 ho jaata hai.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Mobile: Patient Connect → WhatsApp → WhatsApp Team Inbox
Quick steps
- WhatsApp Team Inbox me search ke neeche dropdown se Open / Closed / Snoozed / All chuno
- Sirf patient ke jawab chahiye to "Replies" chip, campaign wali chats ke liye "Campaign"
- Koi chat nahi mil rahi to dropdown "All" aur chip "All" karke search karo