"Menu / Welcome template ({{clinic}} supported)" wala text tabhi jaata hai jab list wala message na ja paye — aam taur par patient ko list hi dikhti hai, isliye template badalne ka asar kam dikhta hai. Abhi list ki kuch rows tap karne par sahi jawab nahi aata: "Pending Bill", "Last Prescription" aur "Patient Portal" kisi command se nahi judte, aur "Next Checkup" agla appointment (NEXT) bata deta hai — patient ko BILL, RX, PORTAL ya RECALL type karne ko kaho. Message "hi" se shuru ho (jaise "hi doctor, dard hai") to bhi menu jaata hai; kisi ON Chatbot Flow ka trigger "hi" ho to flow pehle chalega. List ke neeche "ORALZY · Patient Self-Service" likha hota hai.
Patient HI ya HELLO bheje to WhatsApp par kaunsa menu jaata hai?
"HELLO / HELP — interactive menu" switch ON ho to message hi / hello / namaste / menu / help se shuru hote hi patient ko clinic ke naam wali list jaati hai — "Open Menu" dabane par rows: Book Appointment, Next Visit, Pending Bill, Pay (UPI 1-tap), Last Prescription, X-ray + Plan, Next Checkup, Doctors + Map, Family Card, Patient Portal (sirf jo command ON hain).
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply
Quick steps
- Patient Connect → WhatsApp → Auto-Reply → "Built-in commands"
- "HELLO / HELP — interactive menu" switch ON rakho (Master switch bhi ON)
- Jo row nahi chahiye us command ka switch band karo — list se hat jaati hai
- Template text badalna ho to "Menu / Welcome template" badal kar "💾 Save"