Feedback list (date, patient, rating, comment) sahi hai; sirf Promoter / Passive / Detractor aur NPS number galat hai. Rating ka asli matlab star se padho (4–5 achha, 1–3 kharab). 3 star ya kam wale feedback par alag se urgent alert banta hai taaki reception patient ko call kare. NABH Hub ke "Compliance Reports" card aur mobile par bhi yahi galat NPS number aata hai. Ye number NABH ya marketing me mat lagao jab tak theek na ho.
NPS Feedback report me sab patient Detractor kyu dikhte hain?
Insights → Reports → All Reports → "NABH / Compliance" → "NPS Feedback" 0–10 wale NPS paimaane se ginta hai (9–10 Promoter, 7–8 Passive), jabki ORALZY me patient 1 se 5 star deta hai. Isliye 5 star wala bhi Detractor gina jaata hai aur NPS bahut minus aata hai. Ye report ki khaami hai.
Where in ORALZY: Insights → Reports → All Reports · Reports page: "NABH / Compliance" → "NPS Feedback"
Quick steps
- NPS number ko ignore karo
- Neeche recent feedback ki rating (1–5) aur comment padho
- Kharab rating wale patients ko follow up karo