Portal aur WhatsApp jawab dono sabse pehle due hone wala chalu recall (due / contacted / scheduled) dikhate hain. Koi recall na ho to WhatsApp par jawab aata hai: "abhi koi recall pending nahi hai. Routine cleaning 6 mahine me karwana sahi rehta hai." "STATUS" likhne par bhi "Recall due: <date>" line aati hai. WhatsApp keyword wala jawab tabhi jab Patient Connect → WhatsApp → Auto-Reply → Built-in commands me master switch aur "RECALL — next checkup" on ho. Recall banate hi patient ko apne aap koi message nahi jaata.
Patient ko apni recall date kaise pata chalti hai?
Teen tareeke: (1) clinic "💬 WhatsApp" / chart ka "Resend" / "Checkup reminder" bheje, (2) patient portal link me "Recall due" card (type · date) dikhta hai, (3) clinic ka WhatsApp Patient App on ho to patient WhatsApp par "RECALL" (ya checkup / follow up / रीकॉल / चेकअप) likhe to jawab aata hai: "🔔 Next Checkup … <type> due: <date> (N din baad) Reply BOOK …".
Where in ORALZY: Patient Care → Follow-ups → Recalls · Patient Connect → WhatsApp → Auto-Reply · Setup → Settings → Auto Messages → Patient Portal
Quick steps
- Recall set karo (Recalls page ya chart card)
- Patient ko portal link bhejo ya "💬 WhatsApp" reminder
- Ya WhatsApp Auto-Reply me "RECALL — next checkup" on rakho — patient RECALL likhe to date mil jaayegi