"Why" list: shade-mismatch, fit-poor, fracture, design-change, material-defect, lab-error, other. "Lab (free to us)" = remake ₹0. Lab ko usi case ki chat me "⚠️ Redo requested by clinic — <wajah>" jaata hai; connected lab ke paas bhi remake flag lagta hai. Crown ki warranty (Prosthesis registry) chal rahi ho to remake hamesha free (₹0, Lab) banta hai — message "🛡 Under warranty — the remake is FREE from the lab." aata hai aur claim prosthesis par record hota hai. "Patient" chunne se patient ka bill apne aap nahi banta — charge karna ho to bill alag se banao. Har remake us lab ke redo % (scorecard) me ginta hai. Mobile: Received / Delivered card par "Redo" → wahi box → "Create remake"; remake card par "Redo of <case code>" chip aata hai. Kaam aate hi kharab dikhe to "Mark Received" box ka "⚠️ Flag as REDO" bhi hai — wo hamesha ₹0 (Lab) remake banata hai.
Fitting ke baad crown toot gaya ya theek nahi, "↻ Redo" se remake kaise banaye?
Treatment → Lab → Lab Cases → Lab Orders me Received ya Delivered case ki row par "↻ Redo" dabao → "Why" me wajah chuno → "Who pays for the remake": "Lab (free to us)" / "Clinic" / "Patient" → Clinic / Patient par "Remake cost ₹ (blank = same as the original)" → "Notes for the lab" → "Create remake". Naya case Pending Dispatch me banta hai — use "Send to Lab" karo.
Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab → Received / Delivered row → ↻ Redo · Mobile: Treatment → Lab → Lab Cases
Quick steps
- Lab Orders me Received / Delivered case par "↻ Redo" dabao
- "Why" me wajah chuno
- "Who pays for the remake" chuno; Clinic / Patient ho to cost likho (khaali = original)
- "Notes for the lab" likho → "Create remake"
- Pending Dispatch me naya case "Send to Lab" karo