Kaise tay karo: lab ki galti (lab-error, shade-mismatch jab shade sahi likha tha, fit-poor, fracture, material-defect) → "Lab (free to us)". Doctor / patient ne design badla (design-change) → aam taur par "Clinic" ya "Patient" aur agreed cost likho. "Patient" chunne se patient ka bill apne aap nahi banta — charge karna ho to bill alag se banao. "Mark Received" box ka "⚠️ Flag as REDO" hamesha ₹0 (Lab) remake banata hai — chargeable remake ke liye "↻ Redo" use karo, ya baad me Lab Orders ke Cost column se remake ki cost badlo. Lab ko chat me "⚠️ Redo requested by clinic — <reason>" jaata hai, isliye "free kyun" wala jhagda record par rehta hai. Har remake us lab ke redo % me ginta hai. Warranty (Prosthesis registry) chal rahi ho to app khud remake free kar deta hai aur claim record karta hai.
Crown fit nahi hua, remake hoga — paisa kaun bharega, lab ya clinic?
Kharcha kaun dega ye aap Lab Orders me Received / Delivered case ke "↻ Redo" box me "Who pays for the remake" se chunte ho: "Lab (free to us)" = remake ₹0; "Clinic" ya "Patient" = "Remake cost ₹ (blank = same as the original)". Reason (shade-mismatch, fit-poor, fracture…) sirf record ke liye hai, cost tay nahi karta. Warranty active ho to remake hamesha ₹0 (Lab).
Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab → Received / Delivered row → ↻ Redo
Quick steps
- Fail hone ki asli wajah tay karo — lab defect ya design change
- Received / Delivered case par "↻ Redo" dabao, "Why" chuno
- "Who pays for the remake" chuno; Clinic / Patient par cost likho
- "Create remake" → Pending Dispatch se "Send to Lab"
- Patient se paisa lena ho to bill alag se banao