ORALZY
FAQ

Scheme number ka 'Remove' kaam nahi kar raha, error aa raha?

Teen wajah hoti hain: (1) "Forbidden: DELETE restricted to owner/admin/super_admin" — Remove sirf owner / admin kar sakte hain; (2) "A visit on <date> is already recorded on this number…" — is number par visit (prescription) likhi ja chuki hai, ab hatana mana hai, digit galat ho to "Correct (typo)" use karo; (3) PIN popup — Action Guard on hai, apna Action Guard PIN daalo (jiska PIN, uska naam record hota hai).

Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → ✏️ Edit patient details → 🏥 Scheme numbers card → Remove

"Remove" sirf CURRENT number par aata hai. Confirm box "Remove episode?" → "Yes, remove" ke baad pichhla number wapas current ho jata hai ("Removed — the previous number is current again.") ya koi number nahi bachta ("Removed — there is no number now."). Visit record ho chuki ho to app jaan-boojh kar rokti hai, kyunki hatane se us visit ki purani discharge summary par galat number chhapta. Purane (band) number History me hi rehte hain — unhe hatane ka koi button nahi. Mobile par bhi yahi niyam.

Quick steps

  1. Card me aaya laal error padho
  2. Role wala error ho to owner / admin login se "Remove" karwao
  3. "already recorded on this number" aaye to Remove ki jagah "Correct (typo)" se digit theek karo
  4. PIN maange to Action Guard PIN daalo
  5. Remove ke baad card me naya current number jaanch lo

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