Bhejne se pehle app dekhta hai ki balance kam se kam ek message ke rate jitna hai; kam ho to WhatsApp par message jaata hi nahi (paisa nahi katta) aur jahan SMS chalu hai wahan SMS try hota hai. Message chala gaya to turant us category ka rate kat jaata hai; do message ek saath jaayen aur balance kam pade to balance ₹0 par ruk jaata hai, minus me nahi jaata. Campaign ka "↻ Retry Failed" ya chart se dobara bhejna — jo message jaata hai uska phir se paisa katta hai. Delivery fail ya galat number ka paisa wapas karne ka koi button app me nahi hai.
Fail ya ruka hua WhatsApp message ka bhi paisa katta hai kya?
Jo message app ne bhejne se pehle hi rok diya — jaise balance kam, aaj ki limit, STOP / Hold (Sent Log me row ho to Status "Blocked") — ya WhatsApp ne bhejte waqt hi mana kar diya, uska paisa nahi katta. Paisa us waqt katta hai jab WhatsApp message le leta hai ("Sent"). Uske baad patient tak na pahunche aur status baad me "Failed" ho jaaye, to kata hua paisa wapas nahi aata.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log · Patient Connect → WhatsApp
Quick steps
- Patient Connect → WhatsApp → 📋 Sent Log kholo
- Status dekho — "Blocked" wale ka paisa nahi kata
- "Sent" / "Delivered" / "Read" wale ka paisa kat chuka hai
- Dobara bhejne se pehle number aur wajah theek karo