Alerts me bill number ya patient ka naam link nahi hota — date, item ka naam aur amount se dhoondhna padta hai. Zaroori kaamon par owner PIN lagana ho to Setup → Admin → Users & Policy → Action Guard me dekho kaunse kaam us list me hain. Bill cancel / credit note / write-off ke apne niyam hain (Day End band din par nahi hota) — wo Billing ke entries me hai. Galat alert ho (jaise cancel karke dobara bill) to kuch karne ki zaroorat nahi; alert "dismiss" karne ka koi button nahi hai, agle scan me fir dikhega.
Fraud Detection me alert aaya to aage kya kare?
Scan khud kuch nahi badalta — har alert hath se jaancho: Duplicate bill item → Billing → Bills → Billing Hub me us patient ke dono bill kholo, galat wala cancel/credit note karo; 40%+ discount → wo bills dekho aur Setup → Admin → Audit Log me kisne discount diya; bina-bill payment → payment ko bill se jodo; cash-heavy din → Billing → Day End me us din ka cash milao; phantom patients → Patient Care → Patients → Patient List me purane khaali registration dekho.
Where in ORALZY: Insights → Clinic Health → AI & Alerts → Fraud Detection · Billing → Bills → Billing Hub · Setup → Admin → Audit Log
Quick steps
- Alert ka title aur detail note karo
- Billing → Bills → Billing Hub ya Patient List me record dhoondho
- Setup → Admin → Audit Log me kisne kiya dekho
- Galti ho to bill cancel / credit note se theek karo, staff se baat karo