ORALZY
FAQ

Security deposit wapas kyu nahi ho raha, bill me adjust kyu nahi hota?

Deposit lautana ("↩ Return deposit") sirf owner, admin ya doctor login se hota hai — receptionist par "Forbidden: insufficient role" aata hai. Utna hi lauta sakte ho jitna "held" hai ("Enter an amount between ₹1 and ₹X"). Deposit kisi bill par adjust nahi hota (app mana karta hai); bill ka paisa alag "Collect payment" se darj hota hai aur deposit "↩ Return deposit" se lautaya jaata hai.

Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → Sections → Money → 🔒 Security deposit

Wapsi usi mode me darj hoti hai jisme deposit liya tha (Cash, UPI…) — mode chun nahi sakte. Kai hisson me lauta sakte ho; har deposit row par "returned ₹…" aur poora lautne par "✓ fully returned". Deposit lena ("+ Take deposit") koi bhi staff kar sakta hai, us din ka Day End khula hona chahiye; owner ka Action Guard PIN ("Receive payment" lene par, "Refund payment" lautane par) lag sakta hai. Deposit kamai nahi hai: Outstanding, Patient Ledger, bills aur loyalty points me nahi aata. Mobile app me us receipt par sirf "🔒 Security deposit — refundable, not on any bill" dikhta hai — lena/lautana web chart ke Money section se. Naya feature hai — menu me na dikhe to abhi aapki clinic ke liye chalu nahi hua (pehle beta clinics me aata hai).

Quick steps

  1. Owner/admin/doctor login se chart → "Money" → 🔒 Security deposit
  2. Deposit row par "↩ Return deposit" → kitna lautana hai → "Next"
  3. "Return" dabakar pakka karo
  4. Bill ka paisa alag "Collect payment" se lo

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