Web par galti hone par popup "Could not void — <wajah> … The money is unchanged." aata hai — paisa jaisa tha waisa rehta hai. Wajah ke hisaab se: "Day <date> is closed. Reopen the day-end closure first to make changes." = us payment ke din ka Day End close hai, owner/admin Billing → Day End me us din ko "Reopen" kare phir void karo. "PIN not accepted — receipt was NOT voided." = owner ne Action Guard me "Delete payment entry" chuna hai, sahi PIN do. Demo account me "Demo account cannot perform destructive actions". Refund wali row bhi void ho sakti hai — usse lautaya hua paisa dobara jama me gina jaata hai. Asli aaya paisa void mat karo (Void vs refund dekho).
Receipt ka Void button kyu nahi dikhta ya "Could not void" kyu aata hai?
Receipt Void sirf owner/admin kar sakte hain — web chart ke Visits → "Payments Received" me "🗑 Void" baaki logon ko dikhta hi nahi. Mobile Bills tab me "Void" sabko dikhta hai par receptionist/doctor dabaye to "Forbidden: DELETE restricted to owner/admin/super_admin" aata hai. Owner/admin se karwao.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → Sections → Visits → "Payments Received" → "🗑 Void" · Billing → Day End · Setup → Admin → Users & Policy → Action Guard · Mobile: Patient detail → Bills tab → PAYMENTS RECEIVED → Void
Quick steps
- Owner/admin login se patient chart kholo
- Sections → Visits → "Payments Received" me receipt par "🗑 Void"
- "Day … is closed" aaye to Billing → Day End me us din ko "Reopen" karo
- PIN maange to owner ka PIN do → "Void ₹X"