Patient keh raha pura paisa de chuka, app due dikha raha — kaise verify karu?

SHANT rehke verify karo — 4 common wajah hain:

1. PAYMENT DUSRI FILE ME: same naam ke do patients ya family member ki file me payment chali gayi. Family-linked aur duplicate patients check karo (duplicate mile to merge bhi kar do).
2. UPI-LINK PAYMENT RECORD NAHI HUA: patient ne direct UPI se pay kiya, paisa bank me aaya par entry nahi bani. Bank statement me us date ka credit + UTR dhundo aur "Collect payment" me UTR ke saath darj karo.
3. PAISA BILL PAR LAGA NAHI: payment darj hai par kisi bill se juda nahi — sidebar me "💳 ₹X waiting to be applied to bills" dikhega; "Apply to bill" dabao.
4. SACH ME DUE HAI: patient ko date-wise statement dikhao — sidebar "Ledger" → "🖨 Print Statement" (har bill, har payment, har refund).

TOOLS

Patient chart → Visits ke "Bills" aur "Payments Received" tables, sidebar "Ledger", Setup → Admin → Users & Policy → Day Activity (us din ki saari entries), audit log, bank/UPI statement.

FIX jo bhi nikle: missing payment UTR ke saath record karo, galat file wali payment owner/admin se void karwa ke sahi file me daalo, ya "Apply to bill".

PREVENTION

har payment ke baad receipt print karke do — dono taraf proof rehta hai.