INVESTIGATE (bina halla machaye):
- Setup → Admin → Users & Policy → Day Activity kholo — date select karo, us din ka har record (patients, bills, payments) ek ledger me dikhta hai. Aisa bill dhundo jispe treatment done hai par payment entry nahi.
- Patient se cross-check karo — 'aapka payment ho gaya tha?' Patient ke paas receipt hai par app me entry nahi = pakka missing entry.
- Audit log me dekho us din us staff ki activity — entries delete ya edit to nahi hui.
- Billing → Day End me pichhle dino ki date ek-ek karke kholo — Variance aur approve ka reason dekho (sab dino ki ek list wala screen nahi hai). Bar-bar minus variance = pattern.
FIX
- Genuine bhool nikli to missing payment asli date me record karo — purani date ke liye Back-dated Entry ON chahiye, aur wo din Day End me band ho to owner/admin pehle Reopen kare.
- Gadbad nikli to ye HR / legal mamla hai — records ka print sambhal ke rakho.
PREVENTION
- Patient ko har payment ki receipt do.
- Day End ROZ; variance sirf owner/admin approve kar sakte hain — Action Guard me 'Approve cash variance' tick karke PIN bhi lagao.
- Payment void sirf owner/admin se hota hai — ye access kam logo ko do.