Neeche "🧠 Continuous Learning — Intents Needing Attention" me wo AI jawab aate hain jinhe staff ne 👎 bad diya, reviewer note ke saath. Rating thread me har AI message ke neeche 👍 / 👎 se dete ho (dobara dabane par hat jaati hai). Koi bad rating na ho to "No bad-rated AI replies in the last 30 days. 🎉". Auto-Resolve aur First Response sirf "Close" dabane par gine jaate hain — "Mark Handled" se band thread inme nahi judta. "Peak Hour" aur ghante-wala graph abhi server ke ghante se bante hain, isliye clinic ke samay se mel na khaye.
AI Front Desk Analytics me Booking Rate, Auto-Resolve Rate ka matlab?
AI Front Desk → "Analytics" tab pichhle 30 din dikhata hai: "Total Threads", "Booking Rate" (baat appointment par khatam), "Auto-Resolve Rate" (AI ne bina staff ke nipta diya), "Escalation Rate" (insaan chahiye tha), "Avg First Response" (patient ne kitne second intezaar kiya), Intents aur Sentiment.
Where in ORALZY: Patient Connect → Calls → AI Front Desk
Quick steps
- Patient Connect → Calls → AI Front Desk kholo
- "Analytics" tab dabao
- Dabbe aur graph dekho
- "Refresh" se naya data lo