Patient pichhle mahine hi aaya tha, phir bhi 'wapas aao' recall chala gaya — kyu?

System ka logic (har Sunday 8 AM):

• Jin patients ki aakhri 6 mahine me koi COMPLETED appointment (status 'PT Out' ya 'Engage') nahi mili, aur jo kam se kam 2 mahine purane patients hain — unhe recall jaata hai (max 50/hafta, DND aur deceased chhod ke).

Matlab galti kahan hui:

• Patient aaya, treatment hua, par Calendar me appointment 'Scheduled' pe hi pada raha — check-in/checkout workflow follow nahi hua. System ki nazar me patient 6 mahine se aaya hi nahi.

Fix:

1. Us patient ke recent appointments kholo — status sahi karo (visit complete tha to 'PT Out').
2. Patient Care → Follow-ups → Recalls me is patient ki pending recall entry ho to contacted/complete mark karo ya delete karo.
3. Patient ko chhota sa sorry message bhej do — 'record update ho gaya, dhanyavaad!'

Prevention:

• Reception ko appointment status workflow ki aadat daalo: CNF → Engage → PT Out. Yeh sirf recall nahi — no-show detection, reports, NABH continuity sab isi pe chalte hain.
• Aisa ek case dikha matlab aur bhi honge — mahine me ek baar 'Scheduled' pade purane appointments saaf karo.