ORALZY
FAQ

Staff apna PIN bhool gaya — naya PIN kaise mile?

PEHLE ye poocho: PIN kis kaam ke liye chahiye? Attendance/leave ke liye PIN hota hi NAHI hai (2026-09-08 se) — wahan face + phone fingerprint chalta hai. PIN sirf sensitive actions ka hai, aur wo ab SIRF admin re-issue karta hai (Settings → Action Guard). ESS ka 'Get my PIN' hata diya gaya hai.

Where in ORALZY: Setup → Settings → Action Guard → Re-issue (attendance/leave par PIN hai hi nahi)

🚨 SABSE PEHLE ye alag karo ki PIN kis liye chahiye:

A) HAZRI / CHHUTTI KE LIYE? Us kaam me PIN hai hi NAHI (owner ne 2026-09-08 ko poori tarah hata diya). Punch par pehle chehra match hota hai; na mile to staff ke apne phone ka fingerprint; dono na mile to punch phir bhi SAVE hoti hai aur owner ke Face Review me chali jati hai — kabhi rukti nahi. Agar staff keh raha hai 'attendance PIN maang raha hai', to uske phone me purana app pada hai — app update karwao. Chhutti apply karne par bhi PIN nahi lagta.

B) SENSITIVE ACTION KE LIYE? (bill delete, payment refund, write-off, patient/staff delete jaise ~32 kaam) — wahan Action Guard PIN lagta hai. Ye system-generated hai, staff khud choose nahi karta, kahin dekha nahi ja sakta (hash store hota hai).

NAYA PIN KAISE MILE

sirf ADMIN se — Setup → Settings → Action Guard kholo → staff list me us staff ke saamne 'Re-issue' dabao. Naya PIN generate hokar staff ke email par jata hai, aur purana USI second dead ho jata hai. Staff ka apna 'Get my PIN' wala self-serve button ab MAUJOOD NAHI hai (attendance ke saath hata diya gaya).

EDGE CASES

PREVENTION

jis staff ko sensitive kaam karne hi nahi hain (sirf hazri/chhutti), use PIN ki zaroorat hi nahi — bekaar mat baanto.

Quick steps

  1. Confirm karo ki PIN kisi sensitive action ke liye chahiye, hazri ke liye nahi
  2. Pehle poocho: PIN attendance ke liye chahiye? To zaroorat hi nahi — wahan PIN hota hi nahi
  3. Admin: Settings → Action Guard → staff → Re-issue (ekmatra raasta)
  4. Naya PIN staff ko turant yaad karwao (dobara nahi dikhega)
  5. Purana PIN apne aap dead — kahin update ki zaroorat nahi

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