Isliye ye "away message" ka ulta hai: band-time par hi chalne wala rule nahi ban sakta. Raat ko "🧪 Test Matcher" chalaoge to "Business hours only" wala rule "✗ No rule matched" dikha sakta hai — ye sahi hai. Web par checkbox "Business hours only (9am-9pm)", mobile par switch "Business hours only (9am–9pm)". Page par bhi likha hai: "Business hours = 9am–9pm clinic time."
Keyword rule ka Business hours only (9am-9pm) option kya karta hai?
Tick karne par wo rule sirf subah 9:00 se raat 8:59 (IST, clinic time) tak jawab deta hai; raat 9 baje ke baad aur subah 9 se pehle wo rule skip hota hai aur message agle rule / AI Front Desk ke paas jaata hai. Ye samay fixed hai — clinic ke Opening Hours se nahi badalta.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Auto-Reply page → "Your keyword replies" → "+ New Rule"
Quick steps
- "Your keyword replies" → "+ New Rule" ya row ka "Edit"
- "Business hours only (9am-9pm)" tick karo
- "Save Rule"