Mobile app me jab koi screen toot jaati hai to laal "Something broke" screen aati hai: "This screen hit an error. Try again or go to another tab.", chhota error text aur "Try again" button. Poori app hi toot jaaye to likha aata hai "The app crashed at the root level. Please restart." — us haal me app khud crash report bhejti hai. Update button ke haal: "Checking…", "Downloading update…", "Restart to apply update", "App is up to date ✓". Update download hone par "Update ready" poochta hai — "Restart now" ya "Later". Menu wala "Update app" naya APK bhi dhoondta hai — mile to "New app version found" aata hai, wo install karna padta hai. App khulte hi band ho jaaye to "app kholte hi crash" wale steps (APK update, clear cache) dekho.
Mobile app me laal "Something broke" screen aaye to kya kare?
"Something broke" screen par "Try again" dabao — ya doosre tab par chale jao. Na chale to app poori band karke dobara kholo. Phir menu ke neeche "Update app" (ya Header → My Account) dabao — update mile to "Update ready" par "Restart now". Baar-baar ho to ORALZY support ko screen ka naam batao.
Where in ORALZY: Header → My Account · Mobile: laal "Something broke" screen → "Try again" · Mobile: side menu ke neeche "Update app"
Quick steps
- "Try again" dabao ya doosre tab par jao
- App poori band karke dobara kholo
- Side menu ke neeche "Update app" dabao
- "Update ready" aaye to "Restart now"