Refund line ke asli daam se banta hai (line ki rakam ÷ bechi Qty × wapas Qty), MRP se nahi — line discount wali dawai ka refund bhi discount ke baad wala hota hai. Ek bill par kai baar return ho sakta hai, par bechi Qty se zyada nahi; zyada likhoge to bachi Qty tak hi return hoga. Pharmacy "Day End" ki "Total Returns" us din bane bills ke returns jodti hai (return kis din hua wo nahi). Web par Reason khaali chhodo to "Customer return" likha jaata hai. Mobile: Selling → "Returns" → "New Return" → "Pick Sale to Return" se bhi bill chun sakte ho; mobile par Reason zaroori hai (Damaged, Wrong item, Patient changed mind, Expired, Adverse reaction, Other).
Dawai return ke baad patient ko paisa wapas kaise de aur refund kahan dikhta hai?
Return ("Sales History" → "Return" → "Process Return") stock wapas jodta hai aur refund ki rakam likhta hai — paisa lautane ka alag button nahi hai, counter se cash / UPI khud lautao. Refund rakam Selling → "Returns" tab me (Bill #, Customer, Return Date, Returned Items, Reason, Refund Amount) dikhti hai. Udhaar (credit) bill par return jitna baaki apne aap kam ho jaata hai.
Where in ORALZY: Treatment → Pharmacy & Stock → Pharmacy · Pharmacy page → Selling → "Returns" · Mobile: Pharmacy screen → Selling → "Returns" → "New Return"
Quick steps
- Sales History → bill par "Return" → Return Qty + Reason → "Process Return"
- Refund rakam patient ko cash / UPI se khud do
- Selling → "Returns" tab me Refund Amount check karo