Drawer ke 'TPA:' dropdown me 11 naam hain (FHPL, Health India, Vidal, Paramount, MD India, Vipul bhi) — in 6 ko settings me enable karne ka option hi nahi, isliye inpar 'This TPA is not enabled…' aata hai; inke liye narrative copy karke TPA ko khud email / portal par bhejo. Bajaj / ICICI wale error ke bawajood TPA ko email ja chuka ho sakta hai — isliye baar-baar submit mat dabao, TPA se confirm karo. MediAssist ke liye clinic me calling (VoIP) jodi ho to app AI call lagane ki koshish karta hai aur us case me bhi yahi error aa sakta hai; calling na ho to email jaata hai. Owner / admin Live TPA Pre-Auth settings me MediAssist ka 'Method' = 'Email' rakhe to call nahi lagti, seedha email jaata hai. Bajaj / ICICI par 'Method' = 'Email' chunne se error nahi rukta. TPA chuna hi na ho to 'Pick a TPA first.' aata hai.
Kaunse TPA ko app se pre-auth jaata hai, Bajaj-ICICI par error kyu?
'📤 Submit to TPA' sirf 5 TPA ke liye bana hai — MediAssist, Star Health, Bajaj Allianz, ICICI Lombard, HDFC ERGO — aur wahi chalta hai jo Setup → Integrations → Live TPA Pre-Auth me enable ho. Star Health, HDFC ERGO aur MediAssist ko pre-auth email jaata hai. Bajaj Allianz aur ICICI Lombard (settings me inke aage 'stub' likha hota hai) par abhi submit ke baad 'validation failed' wala error aata hai — app ki known kami; inke liye TPA portal par khud submit karo.
Where in ORALZY: Billing → Insurance & RGHS → Insurance · Setup → Integrations → Live TPA Pre-Auth
Quick steps
- Owner / admin: Setup → Integrations → Live TPA Pre-Auth me apna TPA 'Per-TPA Enable' tick karke 'Save settings'
- Claim row → '🤖 AI Generate' → 'TPA:' me wahi TPA chuno
- '✓ Mark Approved' → '📤 Submit to TPA'
- Bajaj / ICICI / list ke baaki TPA ho to narrative copy karke TPA portal / email par khud bhejo