ORALZY
FAQ

Recall reminder aur treatment plan reminder ka switch kahan hai?

Settings → Clinic Settings → "📢 Automated Patient Messages": "Recall reminders — patients due for a check-up (weekly, Sunday 8:00 AM)" aur "Treatment plan reminders — pending / partially-done treatments (daily 9:00 AM)". Dono default OFF. Mobile: Settings → ⚙️ Clinic Settings → 📢 Automated Patient Messages.

Where in ORALZY: Settings → Clinic Settings → 📢 Automated Patient Messages (web); mobile: Settings → ⚙️ Clinic Settings → 📢 Automated Patient Messages

Section ka subtitle hi bolta hai: "Welcome, reminders, recalls, reviews — har switch default OFF". Har switch ek background job ko patient ko message bhejne ki ijazat deta hai; jo clinic ye screen kabhi nahi kholti wo kabhi kuch nahi bhejti. Yahin "Welcome message + UHID when a new patient is registered" aur "Recare / recall campaigns" (alag switch) bhi hain. Switch on karne ke baad bhi message tabhi jaata hai jab WhatsApp hub ki patti hari ho — band ho to Sent Log me "Ruka", balance khatam ho to SMS. Pehle ye do switch web par the hi nahi (aur mobile par bhi nahi) — ab dono jagah, aur save ke baad wapas padh kar dikhte hain.

Quick steps

  1. Settings → Clinic Settings
  2. "📢 Automated Patient Messages" kholo
  3. "Recall reminders…" / "Treatment plan reminders…" on karo
  4. Save
  5. Sent Log me Sunday / roz 9 baje ke baad rows dekho

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