ORALZY
FAQ

New Case me lab select karna bhool gaye — case kis lab ko chala gaya?

Lab na chuno to app clinic ki DEFAULT lab (Lab Vendors me jis par "DEFAULT" likha hai) laga deta hai. Default bhi nahi hai to order bina lab ke banta hai — list ke Vendor column me "⚠ Set lab…" dikhta hai; wahin se lab chuno. Galat lab lag gayi ho to order ki lab badalne ka button nahi hai — cancel (owner/admin) karke sahi lab ke saath naya order banao.

Where in ORALZY: Treatment → Lab

Pehle CHECK karo: Treatment → Lab → Lab Cases → Lab Orders list ka Vendor column (ya Pending Dispatch patti me "→ <lab>" / "→ No default lab set"). Phir: 1) Vendor khaali ("⚠ Set lab…") — dropdown se lab chuno; order Pending hai to phir "Send to Lab". Bina lab ke bhejne par "Select a lab vendor first — this order has no lab set and there is no default lab" aata hai. 2) Galat lab, abhi Pending — owner/admin se × (cancel) karwao aur "+ New Order" se sahi lab chuno. 3) Galat lab ko bhej diya — us lab ko "💬 Chat" / phone se kaam rokne ko bolo, × se cancel karo (lab ko "Case cancelled by clinic" bhi chala jaata hai), impression wapas mangwao aur sahi lab ko naya order bhejo. Aage se: mukhya lab par "Set Default" karo aur treatment type par "Default lab" set karo taaki chart se bane case sahi lab par banein.

Quick steps

  1. Lab Orders list me case ka Vendor column dekho
  2. "⚠ Set lab…" dikhe to dropdown se lab chuno
  3. Galat lab hai to owner/admin se × karwa kar naya order sahi lab ke saath banao
  4. Mukhya lab par "Set Default" dabao

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