Cancel sirf owner / admin kar sakte hain — receptionist ko "Forbidden: insufficient role" aata hai. Cancel se koi refund / credit note apne aap nahi banta; paise lautane ho to Billing → Bills → Credit Notes se karo. Purane card ke bache din / cleanings naye card me nahi judte. Naye tier ka paisa bhi alag bill se lena hoga (sale bill nahi banata). Galti se cancel ho gaya to wahi tier dobara "Sell" karo (aaj se nayi validity, ginti zero). Mobile: Detail → "Cancel" → "Cancel it" (rokne ke liye "Keep").
Family Card cancel ya Silver se Gold upgrade kaise kare?
Owner / admin: Family Card → family → "📇 Detail" → "Cancel" → "Cancel membership? Benefits stop immediately." → OK. Card turant band. Upgrade ke liye cancel ke baad usi Detail me "No active plan. Pick one to sell:" me naye tier (jaise Gold Family) par "Sell" dabao — naya card aaj se ek cycle ka banta hai.
Where in ORALZY: Billing → Plans & Memberships → Family Card → Family Health Card · Billing → Bills → Credit Notes
Quick steps
- Owner / admin: Family Card → family → "📇 Detail" → "Cancel" → OK
- Upgrade: naye tier par "Sell"
- Naye tier ka bill alag se banao; refund ho to credit note